Arbor on COVID-19

Our commitment to you
Arbor Update on COVID-19


We remain available to serve our families

Given the current situation with COVID-19, we want to reassure you that we have a number of ways to communicate, share information and provide complete services to you.

Our offices are also open daily with professional staff available to serve you.

Should you find it more convenient or preferable to reach us via phone, email, text messaging, online through our website, or by FaceTime, Skype or Zoom meeting, all of these channels are available at all our locations.

Our first concern is to be responsive to the needs of our community. If you have experienced the loss of a loved one or are completing pre-arrangements for your family, our staff can be contacted and a full range of services can be provided in the convenience of your home or any location with phone or internet access.

Please contact us at any time and we will be there to serve your needs.

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Mausoleums and Indoor Niches Safety Protocols

Everyone entering the interior Mausoleum or Indoor Niche Columbarium buildings are required to provide, and wear a mask during their visit.  While visiting the building all occupants are required to monitor social distancing and maintain at least 2 meters or 6 feet distance from all other visitors, outside their own family unit or social distancing bubble. The maximum number of visitors is restricted to 30% of the capacity of each floor. Elevator use is restricted to single visitors or families who live together.
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Updated Health and Safety Protocols

We have implemented a number of measures to help protect the health and safety of our staff and guests. We ask for your understanding as we navigate these challenging times together. 

  • Our locations are being continually cleaned and sanitized between appointments and events
  • Our staff are equipped with necessary safety equipment including masks and gloves

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Safe distance protocols

Beginning immediately, our employees will not engage in physical contact such as handshakes and hugs with one another or members of the public. Whenever possible, they will observe a 6-foot distance. Our staff will also be wearing gloves, and in some cases masks.

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Screening

All visitors to our locations (with the exception of cemetery grounds) will be asked:

  1. Have you or any member of your immediate family been in contact with someone who has or is suspected to have COVID-19?
  2. Are you or any member of your immediate family in self-isolation?
  3. Has Public Health been involved?
  4. Do you have any of these symptoms:
  • Fever
  • New onset of cough
  • Chills or shivers
  • Shortness of breath

If a guest answers YES they will be asked to return home. All funeral or cemetery arrangements can be made remotely.

We may request to take the temperature of guests before entering the building. We will also ask that you wash your hands immediately upon entering the building.

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For all funeral, cremation and interment services

    • Any person who is under quarantine is not permitted to attend services.
    • Funerals and visitation guest gatherings will be subject to provincial mass gathering limits. Please note that all limits are subject to proper physical distancing of 2 metres or 6 feet being maintained.
        • Alberta: As of December 24, 2021, per the guidance on the Government of Alberta website:
          • Indoor funeral services are permitted with up to 50 people or 50% of fire
            code occupancy, whichever is less.
          • Indoor funeral receptions are prohibited, unless the hosting facility
            implements the restrictions exemption program.
          • Outdoor ceremonies, services and receptions are permitted with up to 200
            people and must follow liquor sales and consumption restrictions (sales end
            at 10pm, consumption by 11pm), unless the hosting facility implements the
            Restrictions Exemption Program.
        • British Columbia: 
          As of December 22, 2021 and per the Order of the Provincial Health Officer for Gatherings and Events:
          • No more than 50% of the seated operating capacity of the place, excluding staff for worship services 
          • No funeral receptions of any size between December 22, 2021 and January 18, 2022.
          • No cycling of guests.
          • No funeral receptions inside or outside your home, or at any public or community-based venue.
          • The organizer must:
            • Collect the first and last names and telephone number, or email address, of every patron who attends an event or of every driver of a vehicle present at a drive-in event; and
            • Retain this information for thirty days, in case there is a need for contact tracing on the part of the medical health officer, in which case the information must be provided to the medical health officer.
        • Manitoba: As of December 28, 2021, under the Orders under The Public Health Act: Provincial Response Level: Restricted:
            • Indoor funerals to have up to 25 people or 25% capacity of the premises, whichever is lower
            • Outdoor funerals are limited to 50 people, or if an outdoor venue has a capacity limit, the allowed capacity is 50% or 250 people, whichever is lower
          • New Brunswick: Level System In Place: Level 2 as of December 27, 2021
            • No choirs
            • One soloist singer permitted four metres minimum from congregation o 150 people or 50% capacity (whichever is less) and physical distancing
            • People must remain seated and masked at all times unless eating or drinking
          • Nova Scotia - As of December 22, 2021, per the guidance on the Government of Nova Scotia website:
            • With proof of vaccination: Funerals (including visitation) hosted by a business or organization - 25% of the venue’s capacity up to 50 people (indoor and outdoor) with social distancing and mask requirements. Receptions are not permitted
            • Without proof of vaccination: Funeral services hosted by a business or organization (indoor and outdoor) can have up to 10 people plus the person conducting the ceremony and funeral home staff without proof of vaccination. Masks are required (indoor and outdoor). Receptions and visitation are not permitted.
          • Ontario: As of January 5, 2022:
            • Indoor funeral services
              • Attendance at funerals and visitations will be limited to 50 percent capacity of a particular room with physical distancing of two metres, regardless of vaccination status.
              • Visitations of no more than 50 percent capacity of a particular room may be held, but must be pre-scheduled and conducted by appointment to prevent line-ups or congestion.
              • Face coverings are required to be worn by everyone.
              • Physical distancing of two meters must always be maintained.
              • All guests must be passively screened for infection.
            • Outdoor funerals / Services at cemeteries
              • Outdoor funerals and graveside services are limited to the number of people that can maintain two metres of physical distancing.
              • Physical distancing of two metres must always be maintained.
            • Staffing ratios
              • There is no minimum staff requirement.
              • Funeral establishments and cemeteries are responsible for ensuring physical distancing and the wearing of masks or face coverings indoors.
            • Food and beverages
              • Food and beverages are prohibited; however, box lunches can be made available for guests to take away off the premises.
          • Quebec: Colour Zones in Force: Orange Zone as of January 2022
            • Orange (Current)
            • Funerals limited to a maximum of 25 people, excluding staff. Attendance register must be kept and a masks or face covering must be worn.
            • During the viewing of the body or ashes of the deceased, as well as during the expression of condolences to the next of kin, it is permitted to have a rotation of people inside the premises, provided that the number of people present at the same time never exceeds the maximum allowed.
          • Saskatchewan:
            • Normal capacity
            • Normal capacity
            • Masks required indoors

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    Interment

            • Mausoleums and indoor niches are now open to visitation (except where prohibited by public health), with safety protocols in place including wearing masks and maintaining physical distancing. In Ontario, mausoleum visitors are restricted to 30% capacity per floor. To read more, please read the Mausoleums and Indoor Niches Safety Protocols at the top of this page.
            • Our cemeteries remain open to families wishing to visit a loved one’s burial lot.
            • Witnessing will be subject to the provincial requirements for gathering sizes and distancing measures.
            • Ontario:
              • Indoor entombments / interments
              • Same as an indoor funeral service – limited to 50 percent capacity of a particular room with physical distancing of two metres, regardless of vaccination status.

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            Cremation Witnessing

            Witnessing is not appropriate for all people and those choosing to witness must reserve the crematorium well in advance to avoid conflicts in scheduling and service. The crematorium operator is the person with final authority in the crematorium during a witness service. The operator may limit the number of family/friends to 2 mourners. Since the crematorium can be a hazardous place, the operator must instruct the funeral director and the mourners as to acceptable procedures. Please call ahead for more information about your specific location.

                • In Ontario, Cremation witnessing is limited to a maximum of five persons plus staff.

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            Employee Safety

                    • Our priority is to protect the health and safety of our Arbor employees, while continuing to offer essential services at all of our locations.
                    • Staff have been provided with PPE including gloves and masks. They are required to follow physical distancing measures from each other and our guests.
                    • Many have been provided the option of working remotely when/where possible.
                    • Our staff have the ability to connect with each other and guests via remote conferencing, and hold appointments online, over the phone and scan contracts electronically.

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