About Us

Focused on Your Needs
Who We Are and What We Do

15 years of Service - Caring for families since 2015Proudly serving Markham and surrounding areas since 2005, Highland Funeral Home - Markham Chapel will help you customize your arrangements, while respecting your faith, taste and budget. You can feel confident putting your trust in our compassionate professionals.

We are proud to be a part of this community. Our helpful, dedicated staff are passionate about supporting families, local associations, religious organizations and cultural groups, and we are honoured to host a series of free memorial events throughout the year. 

For the fifth consecutive year, Highland Funeral Home - Markham Chapel is thrilled to be the winners of the Consumer Choice Award, GTA North.

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Our Staff

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Funeral Home Manager Heather Earle

Heather has been managing the Highland Funeral Home in Markham since it opened in 2005. She leads the team in providing exceptional service to all cultures and faiths in the surrounding communities.


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Assistant Funeral Home Manager Francis Chu

Francis has been with Arbor since 2005. He speaks Cantonese and Mandarin and is well versed in Chinese cultures and customs. Francis is an active member of the Chinese Christian Community.


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Assistant Funeral Home Manager Jessica Competiello

Jessica is a longtime resident of Markham and Stouffville. She has served the local community for over 19 years. Jessica is involved in community events and fundrasiers. She is fluent in Italian.


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Office Administrator Leah Austria

Leah has been a resident of Markham for over 15 years. She has been with Arbor Memorial since 2016, with experience in various industries. Leah is a member of The Olive Branch Community Church.


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Funeral Director Assistant Kelvin Lai

Kelvin joined Arbor in 2006. He speaks English and Cantonese. Kelvin welcomes the opportunity to serve families, especially those within the Chinese community, during their difficult times.


Funeral Directors

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Senior Funeral Director Cheryl Brown

Cheryl has been licensed since 2013. She has lived and raised her family in Markham for more than 30 years. She belongs to St. Andrew's Presbyterian Church and is a member of the BWNYR.


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Senior Funeral Director L.J. Na

L.J. has been licensed since 2009 and has experience and knowledge on all cultural and religious aspects of funeral service. He is an acting Elder of Toronto Korean Presbyterian Church and a board member of Castleview Wychwood Volunteers Association. L.J. is fluent in English and Korean.


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Sarah Beaumont

Sarah is a proud employee of Arbor for 4+ years and has been licensed for 3 years. She loves all areas of funeral service. Sarah participates in community events and thrives on learning opportunities.


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Tyler Clayton

Tyler has been a licensed funeral director since 2016 and has proudly been with Arbor since 2018. She dedicates herself to guiding families through one of the most difficult times in their lives by creating a unique funeral service that represents and honours their loved one. Having endured immense loss herself, Tyler wholeheartedly cares for the families she serves with utmost compassion and grace.


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Allison Middlebrook

Allison has been a licensed funeral director and embalmer since 2007.  She spends her free time with her family and has published a children’s book about coping with loss titled When Wolf Lost Moon.


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Nancy Dal Cin

Licensed since 2015, Nancy prioritizes the needs of the families she serves. She enjoys meeting people, cooking for family and friends, and gardening.  In addition to supporting St. Mary Immaculate Parish in Richmond Hill, Nancy volunteers with Bereaved Families of Ontario-York Region.  She is also fluent in English and Italian.


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Sheena Reynolds

Sheena has been licensed since 2014. She has a passion for providing creative and personalized life celebrations for the families she serves. She enjoys spending her free time in nature with her dog Luna.


Jackolin Hopkins

Jackie has been a licensed funeral director since 2015 her career began in Richmond Hill in 2012. She is honoured to help families in their time of need. Jackie welcomes any opportunity to support our community and surrounding areas. She participates annually in Hike for Hospice, and enjoys initiating neighbourhood park clean up days and spending time with her growing family.

Bryseis Masse

Bry was licensed as a Funeral Director in 2020. In 2023 she joined the team at Highland Funeral Home in Markham in order to serve the families in her community. She has been a licensed Funeral Director since 2020. In her free time she loves caring for her plants and spending time with her family.


Arbor Memorial Inc. (“Arbor”) is committed to treating all people in a way that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with disabilities by preventing barriers to accessibility and meeting the accessibility requirements under the Accessibility for Ontarians with Disabilities Act (“AODA”). 

As part of our commitment, we strive to achieve barrier-free accessibility at all Arbor locations nationally.

If you would like to provide feedback regarding Arbor's Accessibility Services, please visit the "Contact Us" section of this website. Alternatively, you can contact the location Manager by telephone or mail. Please click here to view Arbor’s Multi Year Accessibility Plan.